Buddy Balls Support

Need help with a booking, a payment or your account? We are here to help.

Contact us

WhatsApp: +673 899 3369
Email: support@supersquadsports.com
Hours: Every day, 9am to 9pm, Brunei time

To help us answer faster, tell us the phone number on your account and, for a booking or payment, the game date or the order number from your receipt.

Common questions

How do I book a game?

Open the app, pick a date, choose a game and an open position in the yellow or blue team, then pay at checkout. Your booking shows in My Games once payment is confirmed.

How do I pay?

By card, Pocket QR or Pocket Biller, through Pocket Pay. You can also use a coupon or your Refund Value balance.

I paid but my booking is not showing.

Wait a minute, then pull down to refresh My Games. We confirm a booking only after Pocket confirms the payment. If it still does not show after 15 minutes, contact us with your order number. Do not pay again.

How do I cancel, and will I get a refund?

Open the game in My Games and tap Cancel booking. Cancel at least 24 hours before the game (48 hours for squad bookings) for a full refund. Late cancellations get no refund, but you lose no points. If you do not turn up, you get no refund and no points for that game. Read the full Cancellation Policy.

Where does my refund go?

To your Refund Value balance in the app, straight away. Spend it on games or merchandise within 3 months. If you cancel on the day you paid, contact us that day and we can return it to your card instead.

How do I check in at the game?

Arrive at least 15 minutes before kick-off. The app checks you in when you reach the venue, or tap I'm here on the game. One check-in covers every game you booked there that night. If your phone fails, ask the referee to check you in.

How are points worked out?

You get 2 points for playing, plus 3 for a win or 1 for a draw, 2 for each goal, 1 for each assist, 1 for each save if you are in goal, and the goal margin: plus for the winners, minus for the losers. Everything except the 2 for playing is added up first and never goes below zero, so you always get at least 2. Points appear once the referee submits the result. Your lifetime points set your level, from Academy up to First Squad. Leaderboards run each month, with yearly and all-time boards too.

How do I collect merchandise?

Collect it at the pickup store you chose at checkout. We tell you in the app when it is ready.

I did not get my login code.

Check the number is correct and that your phone has signal, then wait a minute before asking for a new code. You can ask for up to 3 codes in 10 minutes. If it still does not arrive, contact us.

How do I change my phone number, gender or date of birth?

You can change your phone number in the app under Profile, then Settings. To change your gender or date of birth, contact us.

How do I delete my account?

In the app, go to Profile, then Settings, then Delete account. Or use our Delete your account page.