Buddy Balls Cancellation Policy

Last updated: [TO DECIDE: date of approval]

This policy explains what happens when you cancel a booking, when you do not turn up, and when we cancel a game. It is part of our Terms and Conditions. All times are Brunei time.

1. Cancelling a game you booked

1.1. You can cancel a booking in the app: open My Games, choose the game, and tap Cancel booking.

1.2. On time. If you cancel at least 24 hours before the game starts, you get a full refund of what you paid for that position.

1.3. Late. If you cancel less than 24 hours before the game starts, this is a late cancellation. You get no refund. No points are taken off.

2. Squad bookings

2.1. A squad booking is a game booked for a squad as a team.

2.2. On time. A squad booking can be cancelled with a full refund up to 48 hours before the game starts.

2.3. Late. Cancelling a squad booking less than 48 hours before the game starts is a late cancellation. There is no refund. No points are taken off.

3. Not turning up

3.1. Please arrive at least 15 minutes before kick-off and check in with the app: tap I'm here when you reach the venue. One check-in covers every game you booked there that night. Games start on time. If you are late, you can still play in your own slot when you arrive.

3.2. If you do not play, the referee marks you as absent after the game. You get no refund and no points for that game. If you played but forgot to check in, you still count as present. If you think the referee marked you absent by mistake, flag it in the app and we will check.

4. How refunds are paid

4.1. Refunds are added to your Refund Value balance in the app straight away. You can spend it on games and merchandise. Refund Value expires 3 months after it is added.

4.2. If you cancel on the same day you paid, we can return the money to your card or Pocket account instead. Contact us on that day to ask.

4.3. If you would rather have a refund paid to your bank account, contact us and we will arrange a bank transfer.

4.4. If you paid partly with Refund Value, that part comes back as Refund Value. A coupon you used is not given back.

5. When we cancel a game

5.1. We may have to cancel a game, for example because of bad weather or a problem at the venue. We do not cancel a game for being short of players: we fill the empty positions.

5.2. If we cancel a game, you get a full refund as set out in section 4, and no points are taken off. We will tell you in the app and by push notification.

5.3. We may also change the time, format, venue or teams of a game when needed. If we change the time or venue of a game you booked, you may cancel it with a full refund, even less than 24 hours before it starts.

6. Questions and disputes

6.1. If you think a cancellation, refund or points deduction is wrong, contact us first and we will look into it. See our Support page.

6.2. Our contact details: support@supersquadsports.com and WhatsApp +673 899 3369.

7. Changes to this policy

7.1. We may update this policy. If a change is important, we will tell you in the app at least 30 days before it takes effect. If you keep using Buddy Balls after the change, the new policy applies.