Delete your Buddy Balls account

You can delete your Buddy Balls account and its personal data at any time, in the app or on this page.

In the app

1. Open the Buddy Balls app and sign in.
2. Go to Profile, then Settings, then Delete account.
3. Read what will be deleted, then tap Delete my account to confirm.

On this page

1. Enter the phone number you use for Buddy Balls.
2. Enter the 6-digit code we send you by SMS.
3. Read what will be deleted, then tap Delete my account to confirm.

Your account is deleted straight away, and you are signed out on every device.

Before you delete

• Upcoming games. Games you have booked are cancelled under our Cancellation Policy. A game more than 24 hours away is refunded to your Refund Value, a later one is not.
• Refund Value. Any Refund Value left, including refunds from those games, is lost when the account is deleted. To keep it, ask us to pay it out before you delete your account.
• Squads. You leave your squad. If you are the captain, the member who joined the squad first becomes captain. If no one else is in the squad, it is closed.
• Merchandise. Collect any order waiting for pickup before you delete.

What we delete

• Your profile: name, username, email, gender, date of birth and profile photo
• Your phone number and emergency contact
• Your push notification tokens and all sign-ins
• Your squad membership and invites

You disappear from player profiles and squads. In past game line-ups, leaderboards and reviews, your name is replaced with "Deleted player".

What we keep, and for how long

We keep records of your bookings, orders, payments and refunds for 3 years, because the law requires us to keep accounting and tax records. Your name, phone number and other contact details are removed from these records, so they no longer identify you.

Deleting your account cannot be undone

If you sign up again with the same phone number, you start with a new, empty account. Your old points, badges, history and Refund Value do not come back.

Need help?

If you cannot sign in, for example because you no longer have the phone number, email us at support@supersquadsports.com from the email address on your account, or message us on WhatsApp at +673 899 3369. We will check that the account is yours and delete it within 1 day.

Read more in our Privacy Policy.