Buddy Balls Terms and Conditions

Last updated: [TO DECIDE: date of approval]

These terms are the agreement between you and Buddy Balls when you use the Buddy Balls apps and website. Please read them before you book. By creating an account or booking a game, you agree to these terms, our Privacy Policy and our Cancellation Policy.

In these terms, "Buddy Balls", "we", "us" and "our" mean Respin Alpha Company (registration number P20003631), which runs Super Squad, Brunei Darussalam. "You" means the person using our apps or website.

1. Your account

1.1. You need an account to book games and buy merchandise. You sign in with your phone number and a one-time SMS code.

1.2. You must be 13 or older. If you are under 18, you need a parent or guardian's consent.

1.3. Give us true and up-to-date details, including your emergency contact. Keep your phone and account secure. You are responsible for what happens on your account.

1.4. Our service is for your personal use, not for reselling bookings or other business use.

2. Booking games

2.1. A booking is confirmed only when it shows in My Games in the app. If you have a problem booking, contact us.

2.2. When you start checkout, we hold your positions for 10 minutes while you pay. If payment is not completed in that time, the positions are released.

2.3. We may change a game's time, format, venue, positions or teams when needed. We may also cancel a game. Our Cancellation Policy explains what happens then.

3. Prices and payment

3.1. All prices are in Brunei dollars (BND) and include everything shown at checkout.

3.2. Payments are taken by Pocket Pay, by card, Pocket QR or Pocket Biller. You enter your card details on Pocket's secure page, not in our app.

3.3. You can lower the price with a valid coupon or with your Refund Value balance. If your Refund Value covers the whole order, no other payment is needed.

3.4. A receipt and invoice are available in the app after you pay.

4. Cancellations and refunds

4.1. Cancellations, no-shows and refunds follow our Cancellation Policy. In short: cancel at least 24 hours before the game (48 hours for squad bookings) for a full refund. Late cancellations get no refund, but lose no points. If you do not turn up, you get no refund and no points for that game.

5. Refund Value

5.1. Refund Value is a balance in your account, in Brunei dollars. You can spend it on games and merchandise in the app.

5.2. Refund Value cannot be transferred to another account. If you would rather have it paid to your bank account, contact us and we will arrange a bank transfer.

5.3. Refund Value expires 3 months after it is added. Please spend it before then.

6. Playing

6.1. Your health and safety are your responsibility. Only play if you are fit to, and seek medical advice if you are unsure. As far as the law allows, we and our partners are not liable for injury, death, or loss of or damage to your belongings while you play.

6.2. Respect everyone, including your opponents, the referee and venue staff. No sliding tackles and no hard tackles. Never try to hurt anyone.

6.3. The referee is in charge. Every game has an appointed referee, who enforces the Laws of the Game and keeps time. The referee's decisions on the pitch are final.

6.4. Be on time. Games start and end on time, and never wait for a late player. Arrive at least 15 minutes before kick-off and check in with the app.

6.5. Follow the rules of each venue.

7. Points and rankings

7.1. The referee records each game's result. Points are given as soon as the referee submits it, and our staff may correct a result if they find a mistake.

7.2. Points are never taken off for a late cancellation. A player the referee marks absent gets no points for that game.

7.3. You earn 2 points for playing a game, plus 3 for a win or 1 for a draw, 2 for each goal, 1 for each assist or goalkeeper save, and the goal difference. A game you play never earns less than 2 points. Leaderboards run by calendar month in Brunei time, with yearly and all-time boards too.

7.4. We may correct results and points if we find a mistake, and remove points gained by cheating or misuse.

8. Squads

8.1. You can create a squad or join one. You can belong to one squad at a time.

8.2. The squad captain manages the squad and its invites. Squad bookings have their own cancellation times, set out in our Cancellation Policy.

8.3. Squad names and logos must not be offensive or copy someone else's brand. We may change or remove ones that are.

9. Shop

9.1. Merchandise is collected in person at the pickup store you choose at checkout. We will tell you in the app when your order is ready.

9.2. [TO DECIDE BUD-75: how long a buyer has to collect an order, and what happens if they do not.]

9.3. [TO DECIDE BUD-75: returns and exchanges, for example wrong size or a faulty item.]

9.4. Each product may have its own terms, shown on its page in the app.

10. Photos and videos

10.1. We may take photos and videos at games. By playing, you agree that we may use photos and videos you appear in to promote Buddy Balls, for example on social media and in the app. If you do not want a particular photo or video used, contact us and we will remove it where we can.

11. What you must not do

You must not:

11.1. Make false or fraudulent bookings, or use someone else's account or payment details.

11.2. Post or send anything harmful, offensive, defamatory or illegal, including in reviews, usernames, profile photos and squad names.

11.3. Use bots, scripts or other automated tools to access, copy or book through Buddy Balls without our written permission.

11.4. Try to break, overload or get around the security of our apps, website or servers.

11.5. Use Buddy Balls in a way that breaks the law or other people's rights.

12. Suspending or closing accounts

12.1. We may suspend or close your account, or refuse a booking, if you break these terms, behave dangerously at a game, or misuse the service.

12.2. You can close your account at any time. See our Delete your account page.

13. Our content

13.1. The Buddy Balls name, logo, apps, website and their design belong to us or to the people who license them to us. You may not copy or use them without our permission.

13.2. Reviews and photos you post stay yours, but you allow us to show them in our apps and website.

14. Links to other services

14.1. Our apps and website may link to services we do not run, such as maps, payment pages and social media. We are not responsible for their content or how they handle your data. Please read their own terms and privacy policies.

15. Our liability

15.1. We work hard to keep Buddy Balls accurate and available, but we provide it "as is". We do not promise it will always be available or free of errors.

15.2. As far as the law allows, we are not liable for indirect or consequential loss arising from your use of Buddy Balls. Nothing in these terms limits any right you have under the law that cannot be limited.

16. Questions and disputes

16.1. If you have a concern, contact us first and we will try to sort it out with you. See our Support page.

16.2. These terms are governed by the laws of Brunei Darussalam, and the courts of Brunei Darussalam decide any dispute.

16.3. If a court finds part of these terms invalid, the rest still applies.

16.4. If we do not enforce part of these terms straight away, we can still enforce it later.

17. Changes to these terms

17.1. We may update these terms. If a change is important, we will tell you in the app at least 30 days before it takes effect. If you keep using Buddy Balls after the change, the new terms apply. If you do not agree, please stop using Buddy Balls and delete your account.

18. Contact us

• Email: support@supersquadsports.com
• WhatsApp: +673 899 3369
• Address: iCentre, Anggerek Desa Tech Park, Brunei-Muara BB3713, Brunei Darussalam

19. Language

19.1. These terms are available in English and Malay. If the two versions differ, the English version applies.